The Effects of Performance Tools on the Performance of Hotel Employees: Case of North Cyprus

Abstract

Businesses should give due importance to performance tools to increase the work motivation and work performance of their employees. Work motivation and happiness at work are the main factors that lead businesses to success. At the same time, these factors increase the productivity of employees. In the research, the effects of creativity, work motivation and social support on the work performance of the employees were examined and the sample of the study consisted of 200 participants from 4 five-star hotels in Northern Cyprus. The tools used for data collection were prepared and analyzed in a questionnaire format for the participants to answer. The main effect of creativity, work motivation and social support and their interaction effect on job performance were tested in the study. It has been concluded that more work motivation is required to achieve higher performance, and low creativity level leads to higher performance. Based on the majority of the less creative people in the hotel, it was concluded that minimal creativity may be required to achieve high performance. However, employers must observe and inculcate their services to know what motivates their employees.